Workforce helps you build a care team who are committed, confident, and capable of creating outstanding care cultures.
Recruiting the right people is essential. Retaining and developing them is vital.
Care Character Workforce combines insights from our Core and Advance assessments with your organisation’s HR data to give you a complete picture of your workforce.
Workforce Impact
The Challenge in Care :
High staff churn within the first year; recruitment costs drain resources.
Positive Organisational Impact:
Recruit people who fit, stay longer, and reduce reliance on costly agency staff.
The Challenge in Care :
Staff leave due to burnout, poor leadership, or lack of recognition.
Positive Organisational Impact:
Identify what motivates staff to stay; build cultures of loyalty, commitment, and lower turnover.
The Challenge in Care :
Weak or inconsistent management leads to disengaged teams and poor CQC ratings.
Positive Organisational Impact:
Evidence how strong managers improve morale, retention, and care quality outcomes.
The Challenge in Care :
Training often delivered, but little evidence it improves retention or performance.
Positive Organisational Impact:
Demonstrate where development makes the biggest difference; justify training investment.
The Challenge in Care :
Providers struggle to anticipate future staffing needs and succession gaps.
Positive Organisational Impact:
Use data to forecast leadership pipelines, plan succession, and future-proof workforce stability.
The Challenge in Care :
CQC inspections increasingly focus on culture, leadership, and sustainability.
Positive Organisational Impact:
Evidence a positive, inclusive, and values-driven culture that meets regulator expectations.
The Challenge in Care :
Culture & Well-being Insight
Positive Organisational Impact:
Organisational Benchmarking
For the first time, care providers can see who thrives, who struggles, and what drives retention.
Recruit better:
Assess candidates for the care and leadership qualities that predict success in care.
Develop talent:
Provide staff and managers with personalised insight into strengths and growth areas.
Build pipelines:
Spot emerging leaders with potential before they step into management by accident.
Retain workforce:
Strengthen leadership capability, creating teams where people want to work and stay.
