When you get it right with your managers, everything else follows: your teams, your homes, your CQC outcomes, and ultimately, your care quality.
From “accidental managers” to confident leaders.
“Unable to address challenges”
“Inspire and directly engage individuals”
“Overlook issues of staff well-being”
“Resilient under pressure”
“Overwhelmed”
“React effectively and efficiently”
“Difficult to generate a sense of enthusiasm”
“Take responsibility”
“Disorganised”
“Motivated to achieve”
Competency-to-Impact
Managing Self
Poor managers can feel overwhelmed with stress, inspections, and staff shortages. Great managers understand their strengths/weaknesses, and remain calm under pressure.
Managing People
Poor managers can be task-only focussed and ignore emotional well-being of their team. Great Managers inspire loyalty, enthusiasm, and retention through authentic engagement.
Managing the Service
Poor managers can cut corners cut in pressure environments leading to poor audits and complaints. Great Managers deliver consistent, clear, confident decision-making, meeting regulatory and quality standards .
Building the Culture
Poor managers struggle to lead through change. Exclusion of certain employees creates toxic culture and staff attrition. Great Managers guide teams positively through transformation, innovation, and regulatory shifts.
See the impact Care Character has with Care organisations
Thank you for sharing this. This assessment is such a good idea and I cannot believe I’d never thought of anything like this before. I’ll definitely be sharing the idea with colleagues further afield working in social care! The report…
Camphill Village Trust
We use Care Character as a USP in our recruitment process telling candidates that they will have a personalised learning and development plan when they start with us, we get great feedback, and it helps us to stand out as…
Pebbles
Care Character is an excellent tool. The feature that allows us to select questions from the Care Character’s recommended interview questions is particularly useful. It provides a structured approach to interviewing, ensuring that all necessary topics are covered. Really interesting…
