Reduce care worker turnover using values-based psychometric assessments
What is Care Character?
Care Character is a validated psychometric assessment designed specifically to measure and develop the key Seven Qualities that people need to work effectively in the care sector.
- Assessment designed specifically for the Care Industry
- Researched and created by experts.
- Assesses the seven Qualities of Care
- Supports Values-Based Recruitment
- Adaptable and Resilient
- Inclusivity and Respect
- Compassion and Empathy
- Procedural Compliance
- Communication
- Dutifulness
- Teamworking
Join these care providers.
Tools and features
Better at Recruitment decisions
Do you suffer with:
- Standing out as an employer brand?
- High volume of low-quality applications?
- Lost time through non-attendance?
- Recruitment inconsistency across the organisation?
Solutions:
- Offer a unique and engaging element to the recruitment process.
- Committed applicants self-select by taking the assessment ahead of interview.
- Increase interview attendance (17%) and offers made after interview (+14%)
- Support a values-based recruitment framework and make better hiring decisions.
Customised 1-2-1 Meetings
Care Character provides managers with a focussed, tailored, outcomes-based agenda for meetings with new starters during their first few weeks. By using our platform, you can ensure that your team members receive the support and guidance they need to succeed in their roles.
Improved Retention
Care Character supports your staff to feel valued and to have time with their manager – a key factor in improving retention rates. By prioritising the needs of your frontline workers, you can create a more positive and supportive workplace culture that helps keep your team members engaged and motivated.
Checking in with new employees
Care Character surveys all of your new starters with a standardized retention questionnaire. Highlight key recruitment or onboarding success or issues, and benchmark against industry data
Make use of your new staff’s Care Qualities
Care Character provides bespoke questions for your managers to support, engage and develop. With our platform, you can ensure that your staff receive the specific guidance and coaching they need to improve their delivery of quality care.
Customised 1-2-1 Meetings
Care Character provides managers with a focussed, tailored, outcomes-based agenda for meetings with new starters during their first few weeks. By using our platform, you can ensure that your team members receive the support and guidance they need to succeed in their roles.
Improved Retention
Care Character supports your staff to feel valued and to have time with their manager - a key factor in improving retention rates. By prioritising the needs of your frontline workers, you can create a more positive and supportive workplace culture that helps keep your team members engaged and motivated.
Checking in with new employees
Care Character surveys all of your new starters with a standardized retention questionnaire. Highlight key recruitment or onboarding success or issues, and benchmark against industry data
Make use of your new staff’s Care Qualities
Care Character provides bespoke questions for your managers to support, engage and develop. With our platform, you can ensure that your staff receive the specific guidance and coaching they need to improve their delivery of quality care.
How it works
Using the Care Character assessment tool in your recruitment and onboarding process is designed to be simple and easy to use for both you and your candidates, improving engagement and bringing a consistent values-based approach to your recruitment and onboarding process.
Improving recruitment: Candidate receives bespoke link.
Designed to be easy to use, all you need to do is provide the bespoke link to your candidate and our systems do the rest
Assessment tool: Completed Assessments
All completed assessments are automatically sent to your inbox or via API integration into your ATS
Interviews
You can use the assessment tool to either screen people out of your process or to improve candidate engagement at pre-screen and face to face interviews
Qualities of a person: Better hiring decisions
By using the assessment tool you will gain insights into your candidates that allows you to make more informed hiring decisions
Workforce: Onboarding
Our development tool allows you to have the right touch points at the right time whilst also developing your new starters skills
Candidate receives bespoke link.
Designed to be easy to use, all you need to do is provide the bespoke link to your candidate and our systems do the rest
Completed Assessments
All completed assessments are automatically sent to your inbox or via API integration into your ATS
Interviews
You can use the assessment tool to either screen people out of your process or to improve candidate engagement at pre-screen and face to face interviews
Better hiring decisions
By using the assessment tool you will gain insights into your candidates that allows you to make more informed hiring decisions
Onboarding
Our development tool allows you to have the right touch points at the right time whilst also developing your new starters skills
Candidates complete a short, 5-7 minute online assessment that evaluates their skills and behaviours across seven Qualities of Care.
Using a ten-point scale, we score each candidate and generate tailored reports that help you make informed decisions about recruitment, retention, and development.
Reports aid recruitment, early weeks retention and even provide an introduction of the new worker to those who will be cared for.
Our platform is built on validated business psychology and psychometric principles, ensuring that every candidate is assessed against the same rigorous standards.
Care Character Platform
Care Character requires minimal set up and no maintenance
Dedicated Helpdesk
Enterprise version available
Fully customisable reports
Integration options
Implementation support
AI Remote proctoring available
Cyber Essentials Plus Certified
HTTPS secure system
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Key Benefits
Prioritize top talent
- Interview attendance rates improve
- Clients have seen offer rates improve when using this tool
- Turnover rates have improved when Care Character is used as a development tool
- Recruit candidates with or without experience but with the right values
- Be available 24 / 7
- Improved candidate onboarding
- Bespoke Interview Questions
Are you looking to recruit “The Right People for the Care Sector”?
All you need to do is fill out this form and we will provide you with a bespoke link that you can give to your candidates to complete our assessment.
We will then send you an email with instructions on how to get the best out of our assessments and how to use the reports.
It really is easy to use and there is no set up required, our systems will do the work for you.
If you need help or support from our team, they are easily contactable via our helpdesk.
Improving recruitment and retention
using the care Character assessment tool in your recruitment and onboarding process is designed to be simple and easy to use for both you and your candidates, improving engagement and bringing a constent values-based approached to your recruitment and onboarding process.
Improving recruitment: Candidate receives bespoke link.
Designed to be easy to use, all you need to do is provide the bespoke link to your candidate and our systems do the rest
Assessment tool: Completed Assessments
All completed assessments are automatically sent to your inbox or via API integration into your ATS
Interviews
You can use the assessment tool to either screen people out of your process or to improve candidate engagement at pre-screen and face to face interviews
Qualities of a person: Better hiring desicions
By using the assessment tool you will gain insights into your candidates that allows you to make more informed hiring decisions
Workforce: Onboarding
Our development tool allows you to have the right touch points at the right time whilst also developing your new starters skills
About us
Welcome to the heart of our organization—our dedicated team! United by a passion for excellence and a commitment to serving our community, each member brings unique talents and an unwavering dedication to our mission.
Meet our team
Prof Stephen Woods PhD CPsychol
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Will Shepherd
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Damien Wilkins
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Anna Possee
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Dave Beesley
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Dr John Barratt CPsychol
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The Seven Care Character Qualities
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Validity
The Seven Care Character Qualities
The Care Character qualities model was developed based on combined insights from science and practice.
- Doctoral research within the care sector provided evidence of the characteristics needed for effectiveness in care.
- Doctoral research within the care sector provided evidence of the characteristics needed for effectiveness in care.
- Doctoral research within the care sector provided evidence of the characteristics needed for effectiveness in care.
Psychometric Evaluation of Care Character
- Effective scale reliability, including test-retest stability
- Coverage of the ‘Big Five’ domains of personality
- Construct validity of the trait items and scales
- Evidence that the assessment predicts behaviour and performance (criterion validity)
- Effective differentiation of high-potential hires
Validity data reports are available on the Care Character website Downloads area.
7 Qualities of care
Communicating effectively with staff and the people supported and adapting communication style. Empowering the people supported by ensuring they feel listened to and that they are kept involved in their care.
Demonstrating a genuine understanding of feelings. Caring about the person supported and being orientated towards providing care and support to them. Providing a tailored individual approach, demonstrating a sensitive and tactful approach to care.
Understanding what is required to be done and performing work activities in a timely manner, prioritising work activities. Showing a proactive approach to work tasks and duties.
Working cooperatively and enthusiastically with others and providing positive support to colleagues. Being a reliable, trusted, supportive and inclusive member of the group.
Demonstrating an inclusive, dignified, and person centered approach to care. Promoting the independence of the person supported and involving them in their care provision plans. Working in a manner that acknowledges the different needs people and their families have.
Demonstrating adaptability to events during shifts, remaining calm in the face of challenges and emotional situations at work. Coping under pressure and maintaining an optimistic ‘can do’ attitude.
Demonstrating adherence to rules and respecting the care provider’s procedures and ways of working. Reducing risk and ensuring care plans are followed and handover meetings are effective.
Case Studies
The Influence of Work on Personality Development and Change through Life:
Implications for Thriving at Work by Prof. Stephen A. W oods Ph.D. CPsychol.
People Dynamics and Development: Using Assessments to Help People Grow and Thrive at Work:
Kuala Lumpur, 3rd April 2019 Prof Stephen A. Woods PhD CPsychol Director: Aston Business Assessments, UK Ltd
Frequently Asked Questions
How can Care Character help you in the recruitment sector?
Care companies use the assessment tool to help them better understand who is applying for their roles and how suitable they will be for a particular position. Our assessment reports allow an employer get to review the suitability of each applicant, get to know their new starters before they even start, get ahead of the curve when it comes to onboarding, learning and development but most importantly to provide better care outcomes.
The Care Character assessment tool is designed specifically for front line care staff, so if you recruit care workers then this is the tool for you. There are many benefits ranging from improved candidate engagement and interview attendance through to longer tenure and better care outcomes which also directly relate to improved CQC / Ofsted ratings.
Assessments help identify key personality traits that are essential in care roles, such as empathy, compassion, communication, and the ability to be adaptable and resilient. Understanding these traits in potential employees can ensure that individuals who are naturally inclined to provide high-quality care are selected.
Talent assessment tools
Benefits of using talent assessment tools in the care sector?
Improved Candidate Selection
These tools provide objective data about a candidate’s personality, abilities, and emotional intelligence, which are critical for roles in the care sector. This leads to more informed hiring decisions.
Enhanced Match Between Job and Candidate
Psychometric assessments can help determine if a candidate’s characteristics align with the specific demands and culture of a care role, ensuring a better fit.
Reduced Bias in Hiring
Because assessments are standardized, they minimise subjective biases that can arise in interviews, leading to a more fair and equitable recruitment process.
Predictive Job Performance
Assessments can help to predict future job performance by assessing traits and abilities that are crucial in care roles, such as compassion, empathy, communication, procedural compliance and more.
Efficiency in the Recruitment Process
Psychometric tools help to streamline the recruitment process by quickly identifying candidates who are likely to succeed in the role, allowing you to focus on the best candidates in your pipeline.
Employee Retention
By ensuring a good job fit, these tools can contribute to higher job satisfaction and lower turnover rates, which is particularly important in the high-stress environment of care work.
Training and Development Insights
The results from these assessments allow you to identify areas for professional development, helping new hires to quickly adapt and grow in their roles. Training and development early on in a carers career are important to the carer and their chances of staying within your organisation.
Enhanced Team Dynamics
Understanding the psychological profiles of candidates can assist in building more balanced and effective teams, with a diverse range of skills and abilities.
Long-Term Organizational Benefits
Over time, the use of these tools can lead to a stronger workforce, improved care quality, and higher overall organizational performance.
Long-Term Organizational Benefits: Over time, the use of these tools can lead to a stronger workforce, improved care quality, and higher overall organizational performance.
In the care sector, where interpersonal skills and emotional resilience are as important as technical skills, psychometric assessments can be particularly valuable in ensuring that the right people are chosen for these critical roles
Contact us
Get in touch with us for a free trial or more information. Alternatively you can book a demo on this link
The Seven Care Character Qualities
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