From “accidental managers” to confident leaders.
“Unable to address challenges”
“Inspire and directly engage individuals”
“Overlook issues of staff well-being”
“Resilient under pressure”
“Overwhelmed”
“React effectively and efficiently”
“Difficult to generate a sense of enthusiasm”
“Take responsibility”
“Disorganised”
“Motivated to achieve”
Seven Qualities of Care
Care Character is built on seven core behavioural qualities—each one critical for delivering safe, compassionate, and effective care.
They help care providers attract and recruit individuals who not only meet the demands of the role, but also reflect the values at the heart of person-centred support.
From communication to compliance, these traits ensure the people you hire are truly fit for care.
Communication
Communicating effectively with staff and the people supported and adapting communication style. Empowering the people supported by ensuring they feel listened to and that they are kept involved in their care.
Compassion and Empathy
Demonstrating a genuine understanding of feelings. Caring about the person supported and being orientated towards providing care and support to them. Providing a tailored individual approach, demonstrating a sensitive and tactful approach to care.
Dutifulness
Understanding what is required to be done and performing work activities in a timely manner, prioritising work activities. Showing a proactive approach to work tasks and duties.
Teamworking
Working cooperatively and enthusiastically with others and providing positive support to colleagues. Being a reliable, trusted, supportive and inclusive member of the group.
Inclusivity and Respect
Demonstrating an inclusive, dignified, and person centred approach to care. Promoting the independence of the person supported and involving them in their care provision plans. Working in a manner that acknowledges the different needs people and their families have.
Adaptable and Resilient
Demonstrating adaptability to events during shifts, remaining calm in the face of challenges and emotional situations at work. Coping under pressure and maintaining an optimistic ‘can do’ attitude.
Procedural Compliance
Demonstrating adherence to rules and respecting the care provider’s procedures and ways of working. Reducing risk and ensuring care plans are followed and handover meetings are effecti
